Every baby teresa purchase helps to make a positive impact for mothers and babies in need – and we really value your support in helping us to make a difference! Spreading a little happiness is what we do and that ultimately starts with you, if for any reason you’re not happy with your purchase, please download the RETURNS or EXCHANGE FORM to process your return or exchange.
If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact our customer service. If you send us a mail, please include your order number, name and a picture if there is something wrong with one of the products. If, for any reason your goods are not right we will refund you in full. Please let us know why they were not right so we can get better in the future. For faulty goods we will obviously reimburse the postage you incur to send it back.
‘No quibble’ 60 Day Returns Policy
We want all our customers to be completely happy with their purchase and make every effort to ensure they reach you in perfect condition. We offer a ‘no quibble’ returns policy and will be happy to make a refund or exchange, we ask only that the items are returned in their original packaging, unused, unwashed and in re-saleable condition within 60 days of receipt of the item(s).
All returned goods must be accompanied by a completed returns form and returns authorisation number which can be obtained by emailing firstname.lastname@example.org This helps us keep track of your return and ensure personalised attention. Returns should be posted to the address shown on the returns form. We cannot accept responsibility for parcels that are returned without this form.
Unfortunately we cannot refund postage costs if the item is not faulty and please remember it is your responsibility to obtain a proof of postage receipt when sending back goods.
Please remember our first priority is to make you smile, if you’re not happy we WANT to know about it so please call us or email us. We promise not to bite and we will do our utmost to help you, whatever the problem. email@example.comCLICK HERE TO DOWNLOAD THE RETURNS & EXCHANGE FORM
RETURNS LABELCLICK HERE TO DOWNLOAD THE RETURNS LABEL
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